Terms and Conditions

Quality Promise & Returns

At Bloomhaven, we take great pride in the beauty and freshness of our blooms. While we do not offer refunds, if you’re unhappy with the condition or lifespan of your flowers, we encourage you to reach out to us at bloomhavenbym@gmail.com. Please include photos so we can review the issue and consult with our growers if needed.

Our flowers typically last 3 to 6 days, depending on the environment and how they’re cared for. Unfortunately, we can't be held responsible for issues caused by neglect (such as not refreshing the water or exposure to extreme temperatures), but we’re always happy to help troubleshoot if something’s not right.

Natural Variations

Every flower is unique — and that’s part of the magic. We cannot guarantee specific shades, flower varieties, or plant species in any arrangement. Availability depends on the season, climate, and supply. Rest assured, each design is thoughtfully crafted with premium blooms that match your chosen colour palette.

Delivery Accuracy

Please double-check that your delivery details are correct. If an incorrect address is provided and redelivery is required, extra fees may apply. We are unable to refund orders delivered to the wrong location due to inaccurate information from the sender.

If no one is home at the time of delivery, we may leave the flowers in a secure spot. All our arrangements are water-packed to keep them fresh temporarily.